What kind of company is Rock Chemie and what is its field of activity?
Rock Chemie Industrial Group is a manufacturer of specialty chemicals, producing over 700 varieties of chemicals serving 10 major industries including: Oil & Gas, Petrochemicals, Textiles, Agrochemicals, Paints & Coatings, Detergents, Construction, Mining and Water Treatment.
Who are Rock Chemie’s main clients or industries?
Our clients are mainly production units, factories, engineering firms, and trading companies active in various industries. If needed, cooperation with laboratories, research centers, and startups is also possible.
Is long-term cooperation and continuous supply possible?
Yes. Rock Chemie is prepared to supply your requirements for raw materials and Chemiecal additives in a planned manner based on short-term and long-term supply contracts.
How can I view the product list?
The product list can be viewed via the "Products" menu on the website. General information and applications are provided for each product, and there is an option to submit a request for technical data sheets (TDS/MSDS).
What should I do if the product I need is not on the site?
Please contact Rock Chemie’s consultants and specialists for guidance.
Are Material Safety Data Sheets (MSDS) and Technical Data Sheets (TDS) provided for products?
Yes, TDS and MSDS are available for all products. After submitting a request or order, technical and safety sheets will be sent to you via email or the indicated messaging platforms.
How can I place my order?
1. Phone call to the sales department: Contact our sales experts and declare the required product, quantity, and conditions.
2. Sending a request via email or WhatsApp/indicated social media: Send your request along with the product name, grade, quantity, and destination city.
What information is needed to place an order?
Minimum required information includes:
• Product name and code (if available)
• Required quantity
• City and delivery location
• Company/legal entity information (for issuing a proforma invoice)
• Contact information (purchasing officer's name, phone number, email)
What steps are taken after placing an order?
After placing an order:
1. Checking inventory and supply conditions
2. Declaring price, payment terms, and delivery time
3. Issuing a proforma invoice
4. Confirming the proforma invoice and making the payment
5. Planning shipment and product delivery
6. Sending necessary documents and information after delivery
Is it possible to receive a product sample?
Yes, for many products, it is possible to send samples in limited quantities (subject to company protocols and product type). Sample shipping conditions will be announced to you after reviewing the product type and delivery location.
How can I request a sample?
Via:
• Contacting the sales department and declaring a "sample request"
• Sending an email stating the product name, application, estimated consumption, and sample delivery address
Do you provide technical consultation and formulation suggestions?
Yes. The Rock Chemie technical team can assist you in selecting the appropriate product, optimizing consumption, suggesting alternatives, and in some cases, providing formulation solutions. For this purpose, you can send us your technical specifications and process conditions.
What are the payment methods?
Payment methods depend on the type of cooperation and contract terms and may include:
• Deposit to the company’s bank account
• Credit terms (only for long-term contract clients and upon approval by the finance department) Details will be announced at the time of issuing the proforma invoice.
Which cities are orders shipped to?
Rock Chemie has the capability to ship orders across Iran. For specific orders, the appropriate shipping method will be selected in coordination with you.
What is the order delivery time?
Delivery time depends on the product type, inventory, order quantity, and destination city. The approximate delivery time will be informed to you when the price is declared.
How can I track the status of my order?
After the order is finalized, a tracking code or shipping information will be sent to you via SMS, WhatsApp, or email. If needed, you can contact the sales department to inquire about the order status.
How can I contact sales experts?
Via:
• Phone numbers listed in the "Contact Us" section
• Contact form on the website
• Official company email
• Message on WhatsApp or the indicated social media
What are Rock Chemie’s business hours?
Business hours on working days are Saturday through Wednesday, from 8:00 AM to 5:00 PM; the head office is closed on Thursdays. Online response and services are provided daily by the relevant experts and specialists.
What should I do if there is a problem with product quality or delivery?
In case of any problem with quality, discrepancy in quantity, or damage during transport, please contact the sales or support department as soon as possible and send the invoice number, photos, and descriptions so that the issue can be investigated and a suitable solution provided.
Is it possible to develop a product or provide custom supply based on our needs?
Yes, for certain products and specific volumes, it is possible to design, formulate, or provide custom supply based on your requirements and technical specifications. Please send your desired details to the technical department for a feasibility study.
